A mother claims her toddler son was hit in the head by a falling ceiling panel during their American Airlines flight from Hong Kong to Dallas on April 7. According to The New York Post, Jennifer Zanone's 1-year-old son Joey was struck while sitting on her lap after the 14-hour trip.
“We stood there waiting for an agent and our stroller until the captain himself walked off the flight and apologized to us,” Zanone posted on Facebook over the weekend. “After leaving the gate area, we went to the next customer service area to try to report the incident and were given the run around for 1.5 hours and have made no progress.” American has released a statement about the incident, noting, “Customers trust us to take care of them and we take that responsibility seriously.
Our flight attendants offered to request medical personnel meet the aircraft upon arrival at the gate, but that request was declined by Mrs. Zanone.” The family allegedly declined medical attention because they were jetlagged and “in a bit of shock” about what had happened. While Zanone doesn’t plan on pursuing a lawsuit against the airline, she says her family won’t be flying American again anytime soon.