- McDonald’s, one of the pioneers of modern fast food, has decided to step it's game up when it comes to efficiency and consistent service.
- Somewhere in a Chicago suburb, an AI is currently taking drive-thru orders instead of a human.
- The McDonald’s app was supposed to help with convenience and shorter wait times, but it wasn’t enough for the Golden Arches. With this pandemic, drive thru's are busier than ever.
- The AI drive-thru is here to help! The voice itself is described as female, similar to Alexa or Siri. It’s connected to a digital menu, and can even suggest food if you’re unsure about what to order.
- The idea is that the AI will take care of the orders and allow human employees to focus on accuracy and quality of the food items. McDonalds also says this is a great outlet for those who suffer social anxiety and find it difficult to speak with human employees.
- Time will tell if this new artificial technology rolls out in more stores.
Melissa Forman in the MorningFull Bio